Proven Experience in Leading Initiatives, Managing Teams, and Delivering Results
Joshua brings a diverse portfolio of experience across sectors including business development, media operations, nonprofit strategy, and organizational leadership. His work spans from leading large-scale initiatives in student government and campus media to delivering value in business consulting, client services, and agile project management environments.
In each role, he has built and applied practical skills in strategic planning, team leadership, stakeholder engagement, and systems thinking. His hands-on experience complements a strong foundation in business management and positions him to lead with clarity, structure, and purpose in fast-paced, mission-driven environments.
Professional Experience
1
Sales and Data Analyst Intern Mainline Metals, Inc., Bala Cynwyd, PA June 2021 – September 2021
2
Retail Sales & Customer Support Associate The Home Depot, King of Prussia, PA June 2022 – August 2022
3
Campaign Outreach Coordinator Nolan for New London, New London, CT October 2022 – December 2022
4
Rotational Hospitality & Operations Intern Boothbay Harbor Country Club's Coastal Prime Seaside Restaurant, Boothbay Harbor, ME May 2024 – August 2024
5
Strategic Operations and Business Development Intern Spark Makerspace, New London, CT January 2025 – May 2025
6
Station Manager
Radio Mitchell, New London, CT February 2022 – June 2025
7
Research and Special Projects Coordinator South Carolina Small Business Development Center, North Charleston, SC May 2025 – Present
Core Competencies
Project Planning
Skilled in developing comprehensive project plans with clear objectives, timelines, and resource allocation to ensure successful execution.
Execution
Proven ability to implement plans effectively, coordinate team efforts, and adapt to changing circumstances to achieve desired outcomes.
Process Optimization
Experience in analyzing workflows, identifying inefficiencies, and implementing improvements to enhance operational effectiveness.
Team Leadership
Demonstrated capability in guiding teams, fostering collaboration, and developing talent to achieve organizational goals.
Strategic Operations Management
Expertise in aligning operational activities with organizational objectives to drive sustainable growth and competitive advantage.
Risk Management
Adept at identifying potential risks, developing mitigation strategies, and implementing controls to protect organizational assets.
Client Relations
Comfortable communicating with clients, gathering feedback, and supporting their goals by staying responsive and organized
Brand Development
Contributed to rebranding efforts by helping define messaging, improve visual consistency, and align materials with organizational goals
Policy Development
Helped write and revise internal policies and procedures to clarify responsibilities and support smoother operations
Data Reporting
Worked with data from sales, internal projects, and client tracking to help teams understand progress and areas for improvement
Process Improvement
Identified areas where systems could be more efficient and made recommendations or changes that helped daily operations run more smoothly
Cross-Functional Collaboration
Collaborated with teams across departments to help coordinate events, projects, and operations, making sure everyone had the support they needed
Team Support & Training
Assisted with onboarding and peer training by walking team members through new systems, tools, or processes when needed
Budget Tracking
Monitored small budgets and helped keep track of purchases or spending for student organizations and projects
Outreach & Engagement
Helped plan communications and outreach that kept students, staff, or stakeholders informed and involved
Organizational Planning
Helped create timelines, documents, and tools that kept projects and teams organized and moving forward
Event Coordination
Supported planning and setup for events by coordinating logistics, confirming details, and managing communications
Document & Knowledge Management
Built digital folders, templates, and guides to keep teams organized and make it easier to find and use important information
Technical Skills
Computer Skills
Microsoft 365
Proficient in Word, Excel, PowerPoint, and other Microsoft Office applications for document creation, data analysis, and presentations.
Google Suite
Experienced with Google Docs, Sheets, Slides, and collaborative tools for team projects and document sharing.
Design & Media
Skilled in Canva for graphic design, plus audio production tools including Radio King, Audacity, Logic Pro, and Djay Pro AI.
Operating Systems
Comfortable working in both Windows 11 and MacOS environments, with experience in Gamma and other specialized applications.
Research and Special Projects Coordinator at South Carolina Small Business Development Center
1
Strategic Research & Insights
Conduct deep-dive market research on Industry 4.0, advanced manufacturing, and IoT to guide consulting strategy and client development. Translate complex data into actionable insights that inform business planning, growth decisions, and regional development efforts.
2
Client Strategy & Deliverable Enhancement
Collaborate on refining business plans, grant proposals, and investor decks for startups and small businesses. Align content with funding requirements, brand strategy, and messaging to maximize competitiveness and market fit
3
Operational Support & CRM Management
Manage client intake, scheduling, and records using NeoSerra CRM. Track session notes, consultant follow-ups, and case progress to maintain compliance and internal accountability. Provide ongoing troubleshooting and logistics support across consulting engagements.
4
Program & Partnership Coordination
Support federally funded SBA programs through economic research, outreach planning, and deliverable tracking. Coordinate event logistics, donation pipelines, and school-based partnerships to deepen community engagement and fulfill strategic outreach goals.
5
Summary Statement
In this role, I’ve worked directly with the Regional Director and consulting staff to develop internal tools and support high-level consulting services. My responsibilities span client engagement, federal deliverables, partnership building, and advanced economic research — all with a focus on growing small businesses across South Carolina. By aligning research with action and providing behind-the-scenes infrastructure, I help ensure long-term impact for entrepreneurs and community stakeholders.
South Carolina Small Business Development Center, North Charleston, SC May 2025 – Present
Station Manager at Radio Mitchell
1
Organizational Strategy & Team Leadership
Lead a large media team of 40+ staff across seven departments: broadcasting, marketing, finance, IT, operations, community partnerships, and alumni relations. Oversee executive decisions, manage department heads, facilitate team coordination, and guide the station’s growth and long-term vision through planning, staffing, and operational oversight.
2
Infrastructure Building & Digital Transformation
Created and implemented the station’s business plan, organizational charts, department handbooks, and a full digital conversion of all station operations. Built internal systems for tracking KPIs, performance reviews, scheduling, and internal reporting. Designed secure digital workflows and laid the foundation for consistent operations beyond any one person or semester.
3
On-Call Operations & Problem Solving
Act as the primary on-call point person to handle internal challenges and support team members in real time. Provide operational support, staff mentorship, and executive guidance during both standard shifts and emergencies. Developed backend systems and trained peers to ensure operations run smoothly during absences or turnover.
4
Culture Development & Access Expansion
Fostered a supportive, inclusive team culture that values growth, feedback, and long-term opportunity. Developed a scalable recruitment system, founded the Alumni Department, and introduced remote contribution pathways so staff could stay involved regardless of their schedule, location, or accessibility needs.
5
Summary Statement
In this role, I’ve shaped every part of Radio Mitchell’s development — from team structure and daily logistics to long-term planning and system design. It’s where I learned how to lead people, fix real problems, and build systems that last. I made mistakes and grew from them, and that growth shaped the professional and administrative path I’m on today.
Radio Mitchell, New London, CT February 2022 – June 2025
Rotational Hospitality & Operations Intern
1
Restaurant Operations
Supported front-of-house at a 400-seat restaurant; maintained table readiness, managed guest pacing, and assisted across multiple service sections during high-volume hours.
2
Bar Support
Mixed cocktails, restocked supplies, maintained bar cleanliness, and independently managed bar flow during shift gaps to ensure seamless service.
3
Yacht Crew
Prepped charters for guest boarding, supported onboard hospitality, cleaned and reset deck and cabin spaces, and coordinated with the captain and crew on daily operations
4
Service Coordination & Workflow Efficiency
Strengthened time management, service coordination, and operational agility through consistent, high-volume workload
5
Summary Statement
Rotational internship balancing three concurrent roles at separate hospitality businesses in a coastal tourism hub, working 60+ hours per week during peak summer season
Independent Seasonal Roles, Boothbay Harbor, ME May 2024 – August 2024
Strategic Operations and Busniess Development Intern
1
Operational Systems & Digital Tool Research
Supported Spark’s internal operations by researching and implementing digital tools to improve workflow efficiency. Organized the team’s cloud-based knowledge system and consistently documented team meetings to support clarity and alignment.
2
Website Redesign Prototype
Independently led a full redesign prototype of the Spark Makerspace website using Gamma. Focused on improving navigation, internal structure, and brand consistency across the site to prepare for a future launch.
3
Strategic Documentation & Organizational Planning
Created internal strategy documents that addressed operational gaps and outlined potential solutions. Contributed research and recommendations to support team-wide discussions on improving internal systems and processes.
4
Grants, Funding, & Capacity Research
Assisted with drafting grant applications and researching funding sources. Contributed to strategic initiatives aimed at strengthening Spark’s long-term sustainability and expanding its capacity.
5
Summary Statement
Led facility tours, supported onboarding for new members, managed digital keycard setup, and clearly communicated Spark’s membership structure. Helped increase engagement through day-to-day member interaction and space familiarity.
Spark Makerspace, New London, CT January 2025 – May 2025
Campaign Outreach Coordinator
1
Multi-Channel Voter Engagement
Led direct voter outreach through phone banking, canvassing, and attending community events. Engaged with thousands of constituents to raise awareness and encourage turnout during the midterm elections..
2
Messaging & Communication Support
Worked with campaign leadership to refine voter scripts and adjust messaging based on real-time feedback from constituents. Helped keep communication aligned with the campaign’s evolving goals.
3
Field Operations & Neighborhood Presence
Supported and organized outreach activities across key neighborhoods and precincts. Helped maintain a visible and consistent presence for the candidate throughout the city.
4
Outreach Tracking & Engagement Metrics
Monitored outreach progress and documented engagement trends. Shared insights to help inform campaign strategy and improve targeting across voter groups.
5
Summary Statement
Campaign Outreach Coordinator for Nolan for New London during the 2022 midterm elections. Led voter engagement through phone banking, canvassing, and events. Worked with campaign leadership to refine scripts, adapt messaging, and organize field operations. Tracked outreach metrics to support strategy.
Nolan for New London, New London, CT October 2022 – December 2022
Retail Sales & Customer Support Associate
1
Customer Service & Product Support
Delivered in-person customer assistance in the garden and paint departments. Helped shoppers find solutions, restocked products, and demonstrated item features to support purchases
2
Sales Performance & Credit Promotions
Generated over $30,000 in sales through upselling techniques. Identified customer needs and promoted credit card offerings to drive revenue
3
Store Maintenance & Safety
Maintained a clean, organized, and safe shopping environment by following store procedures and safety protocols
4
Team Communication & Coordination
Used radio communication to collaborate with other departments, supporting real-time assistance and store-wide efficiency.
5
Summary Statement
Worked as a seasonal Retail Sales & Customer Support Associate in the garden and paint departments, delivering hands-on customer service, generating over $30,000 in sales, promoting credit offerings, maintaining store safety, and coordinating support across departments through real-time communication.
Nolan for New London, New London, CT October 2022 – December 2022
Sales and Data Analyst Intern
1
Sales Data & CRM Management
Managed internal sales data, maintained CRM records, and tracked active lead pipelines across multiple steel product lines to support B2B sales operations and follow-up.
2
Prospect Research & Outreach Support
Conducted market research and built qualified prospect lists. Contributed to cold calling campaigns that supported new client acquisition efforts.
3
Sales Meetings & Strategy Input
Participated in weekly sales meetings to review pipeline progress, analyze trends, and share insights that informed sales strategy and team execution
4
Industry Knowledge Development
Gained a strong understanding of steel products and industrial sales cycles while supporting efforts to build long-term client relationships and contribute to revenue growth.
5
Summary Statement
Worked as a seasonal Retail Sales & Customer Support Associate in the garden and paint departments, delivering hands-on customer service, generating over $30,000 in sales, promoting credit offerings, maintaining store safety, and coordinating support across departments through real-time communication.
Mainline Metals, Conshohocken, PA June 2021 – September 202
Volunteer Experience
1
Chief of Staff
March 2025 - Present
Mitchell College Student Government Association
- Designed centralized hubs for policies, compliance timelines, funding procedures, and leadership transitions to reduce confusion and improve long-term continuity. - Created workflows, meeting templates, and task systems that increased accountability and transparency across 25+ student organizations. - Rolled out new communication tools (weekly updates, shared workspaces) to improve visibility and collaboration among clubs and execs. - Reviewed and approved all student club guides, events, and compliance reports; led Judicial Review processes for conduct or operational violations.
2
Projects Advisor & Implementation Lead
September 2024 - Present
Mitchell College | Division of Business
- Acted as official client for student-led consulting work on marketing, branding, sports broadcasting, and engagement systems - Helped define project deliverables, advised on team direction, and approved final outcomes - Oversaw the implementation of select deliverables into Radio Mitchell’s operational infrastructure
3
Administrative Volunteer
December 2025 - January 2025
Jewish Relief Agency
- Helped organize and track volunteer participation across multiple distribution shifts, supporting efficient communication and last-minute scheduling
4
Event Support Volunteer – Beverage Service
May 2021 - August 2021
Painted Bride Art Center
- Provided occasional beverage service support at several community and nonprofit fundraising events over multiple months.
5
Residential Construction & Property Maintenance Volunteer
August 2020 - December 2020
Freelance | Self-Employed
- Demolished and rebuilt indoor flooring, installing vinyl planks and engineered hardwood with adhesive, underlayment, and proper alignment tools
6
Seasonal Landscaping & Sales Support (Informal Volunteer Role)
November 2020 - December 2020
Arader Tree Service, Inc.
- Moved and restocked over 3,000 pounds of pre-chopped firewood by hand, working solo over several days in winter weather without assistance
7
Landscaper
Feburary 2020 - August 2020
Freelance
- Maintained property grounds, including mowing over 10 acres of open field, weed-whacking fence lines, and removing storm debris such as fallen branches, brush, and leaves
8
Chapter Volunteer
January 2018 - October 2020
BBYO
- Assisted with weekly chapter programming, including logistics, outreach, and setup
9
Service Brigade Volunteer
October 2019 - Feburary 2019
Woodlynde School
- Participated in volunteer trips to local food banks, helping package and distribute meals for families in need
10
Environmental & Community Service Volunteer – Costa Rica
September 2019 - October 2019
Woodlynde School
- Planted trees, built gardens, and removed waste and debris to support long-term environmental health
11
Kitchen Support (Informal/Seasonal Role)
June 2019 - August 2019
The Brooklin Inn
- Worked 10–14 hour days on peak weekends and holidays, stepping in for long shifts when staff were unavailable or during special events
12
Gun Violence Prevention Project Lead
January 2022 - May 2022
Mitchell College
- Led a diverse student team, assigning roles, setting deadlines, and adapting expectations to fit a wide range of abilities and communication styles